FAQs
What are the event hours?
The event will run from 3:00 PM to 11:00 PM on Saturday and from 3:00 PM to 10:00 PM on Sunday.
What is the age requirement for into the Horizon Music?
Horizon Music is strictly for individuals aged 21 and above. No one under the age of 21, including infants and children without proper identification, will be allowed to enter.
What is the difference between GA and VIP tickets?
The difference between GA and VIP tickets is that VIP tickets also provide access to a separate VIP area. This area includes exclusive front-stage access, an elevated viewing area, its own solar-powered and flushable portable toilets, and private bars. Additionally, VIP tickets include all the features available in GA.
Can I purchase tickets at the door?
No, tickets will not be available for purchase at the door. All tickets must be purchased online. Click here to buy tickets now!Can I upgrade my ticket from GA to VIP at the event?
No, ticket upgrades will not be available onsite. However, you can upgrade your ticket through the ticketing platform by logging into your account and following the provided steps.
What forms of payment are accepted at the event?
The event is cashless. All major credit cards and Apple Pay will be accepted onsite.
What is allowed and prohibited inside the event?
Please visit our prohibited items page here.
Will there be lockers on-site?
We will have lockers on-site. Please click here to pre-purchase your locker.
Where is Uber drop off?
Uber drop-off is designated on Pacific Highway Drive between Grape and Cedar. It's a short 3-minute walk from there to the entrance on Ash Street.
Where do we park?
Please visit our parking page HERE for more info.
Can I leave and come back?
No, there is no re-entry into the event.
Does the event provide any ADA accessibility?
Yes, the event does offer ADA accessibility. Please click HERE to view our ADA information.
Can I bring my service dog?
Although service dogs are allowed, we highly recommend not bringing them to this event due to the volume of music and number of guests. Emotional support animals will not be allowed. Please refer to the ADA information sheet for more details.
What are some of the activities on site?
We will have a complimentary Ferris Wheel available on-site on a first-come, first-served basis until 1 hour before the event's end. Additionally, there will be photo-op experiences and activations available.
Is there a full bar?
Yes, there is a full bar at this event, as well as multiple activations offering canned cocktails for purchase.
Is there free water?
Yes, we will provide 1500 gallons of complimentary water per day. Please bring your empty hydro flask up to 20oz and fill it up by the Ferris wheel. Once this water runs out, bottled water will also be available for purchase.
Is there food at the event?
Yes, we have a variety of food vendors at this event, including a vegan option.
When will set times be released?
Set times will be released the day before the event.
Is there a lost and found?
Yes there is a lost and found at the guest services tent located by the entrance. Lost items should be picked-up at the event or within 24hrs. You can email us after the event at info@intothehorizon.com to inquire about any lost event items.
I can’t attend anymore. What is the events refund policy?
Due to a limited capacity, we are not allowing refunds of any kind. However, you can give your ticket to a friend if you can’t make it.
Still have a question?
Please email us at info@intothehorizon.com. Please note that Wednesday 6/18 through Monday 6/24 we will be on-site building your playground and we will do our best to respond.